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H2X Challenger 18 D

Elite Performance, Airless VIP, Programmable Speed

The Challenger 18 D features an uninhibited swim area and increased depth for buoyancy. With an airless jet system, this swim spa is ideal for endurance athletes, fitness enthusiasts, and wellness seekers. The variable speed current lets you set the pace, whether you want a challenging workout or recovery session. After a workout, you’ll enjoy the relaxation and rejuvenation of the Xtreme Therapy Cove and contoured seats with massaging jets.

For the best price on the H2X Challenger 18 D , call (518) 878-3132, or make an appointment to visit the showroom in see our swim spas in Malta NY.

Spa Features

VIP Technology
AquaSpeed VSP™ *
Hydrotherapy
LED Lighting
Xtreme Therapy Cove
EcoPur® Charge
StressRelief Neck & Shoulder Seat
Bio-Magnetic Therapy System
Water Feature
H2Xercise ™ Fitness System
Nonslip, Comfort Floor System

Swim Spa Delivery & Maintenance to the entire Northeast including following areas: Malta, Ballston Spa, Saratoga Springs, Clifton Park, Albany, Glens Falls, Troy, Schenectady, Colonie & Latham, NY. Click for a full list of the cities where we can deliver and install your next spa.

Size 215" x 94" x 60"

Seats 8

Jets Stainless Steel

Dimensions: 215″ x 94″ x 60″ (547 cm x 239 cm x 153 cm)
Water Capacity: 2,080 (7,874 L)
Weight (Dry/Full): 2,840 lbs (1,288 kg) / 21,115 lbs (9,578 kg)
Propulsion System: Airless VIP Technology
Power Requirement: 50 Amp System
Pumps: 3
Stainless Steel Jets: 45 (Incl. 6 Airless VIP Jets)
Water Features: 1
Ozone System: Standard
Filtration: EcoPur® Charge
LED Lighting: Waterline
Listing Number: 9916

Upgrade Features

Fusion Air Sound System
Axis Cover System
Bluetooth Speaker
Heat Pump
Mast3rPur

Want to Make Your Life Great?

Google Rating

4.9

Based on 114 reviews

Life's Great Spas Inc.

4.9

Mary K

17:19 26 Nov 23

We are so happy with our hot tub from Life’s Great Spas! Andrew and Lauren took the time to explain everything to us and took their time helping us get the best spa for our family. They were super great to our kids too.

Roxanne Mirch

15:03 17 Nov 23

What a great experience it was to purchase our swim spa from this company. Extremely knowledgeable, great service and friendly to boot. We are enjoying our swim spa and use it almost every day. Can't recommend this place enough!!!!

Heather Wilcox

09:43 14 Nov 23

Buying our first spa had us feeling a bit apprehensive. The staff and owners of Life's Great Spas, were supportive and helpful. They made the large purchase not so scary! Communication was second to none. Delivery was in a timely manner, and spa set up was a breeze with all the helpful videos! We had our spa running that day! We've now been enjoying our spa for a few days now and couldn't be happier with our choice!

Crystal Anderson

17:26 07 Nov 23

Huge thank you to Andrew and Lauren, you both are amazing to work with! Honest, knowledgeable and helpful from start to finish, and always ready to answer our many questions!We LOVE our new Life's Great Spa!!!!!!!

Roger Durkin

21:29 06 Nov 23

Andrew and Laura are very nice to work with and went out of the way the two please me I recommend, if anybody’s looking to buy one, give them two thumbs up

Jeremy Olson

19:51 06 Nov 23

There's a reason Life's Great is the best spa business in the Capital Region! I tried other local vendor but felt a used car salesman energy. At Life's Great there are no pushy sales tactics or upselling. They give you the facts, they help you understand the details and they are great about follow up questions.I have been in the spa almost every day since it's been installed and loving it. Couldn't be happier and couldn't recommend them more!

Adam Potter

19:19 27 Oct 23

My wife an I were out browsing at Life’s great spas home show and not really serious about purchasing a hot tub. But after dealing with Lauren and our salesman Kevin it was pretty much a no brainer, we were going to purchase a hot tub. The clarity spa Precision B hot tub we purchased has everything we wanted in a hot tub and more. I would highly recommend purchasing a hot tub from Life’s great spas, they were fantastic to work with and their service is great!

Jeremy Clark

22:49 26 Oct 23

Best decision was getting a hot tub and couldn't think of a better place to have gotten one than Life's Great Spas. Always ready to answer any questions and hands down great people that make the hot tub experience that much better! Thanks for everything guys!!!

Jessie Casey

14:38 06 Oct 23

We could not be happier with our Life's Great Spa. From our initial show room visit to delivery, installation and education Lauren and Andrew were so knowledgeable and kind. They helped us choose the perfect model for our needs and answered all our questions along the way. This was the easiest and most pleasant purchase we've ever made. We use it every day and it's even better than we imagined!

Ava Noelle

22:28 18 Sep 23

Lauren and Andrew were amazing to work with!! This is my first hot tub and they answered all my questions thoroughly and were very patient with me!Would highly recommend them !!

Jeff Rogers

21:21 13 Sep 23

Excellent experience with this company. And even better, I dealt directly with the owner. Lauren walked me through the process of the best fit my needs, took her time and didn't rush me. Very kind, considerate owners who obviously enjoy what they do. I highly recommend!

Michele Kramer

13:51 31 Aug 23

Highly recommend Life's Great Spa. Lauren and Andrew made the process very easy. We purchased without physically going to the store, (we are 3 hrs. away) and picked up the 15d challenger ourselves. I had a few questions after the fact and Lauren was extremely helpful and very quick to respond. Loving our spa! Thank you

Christian Bertram

19:55 20 Aug 23

Lauren was fantastic an great to work with. I would highly recommend given life’s great spa’s if your in the market for a hot or swim spa

Chris Parker

15:56 18 Aug 23

Could not be happier with the experience we had buyer our hot tub from Life’s Great. Lauren and Adam always got back to us and answered all our questions within a few hours if not right away. Happy to help with anything we needed. I have no doubt if we have any issues or n the future they will be there!!! Thank you so much 😊

Ferdinando Bruno

14:25 03 Aug 23

Great product and fantastic customer service helping with delivery, installation and on-going maintenance.

Tee Dee

13:42 03 Aug 23

Andrew and Lauren are great to work with, they made the process from purchase to delivery and setup smooth and worry free. We purchased a H2X 15D swim spa and I wish we did it years ago. We use it every night it isn’t raining for an hour or two, the kids never want to get out of it. So glad we went with a swim spa instead of a pool since we can use it all year.

Peter B.

11:56 03 Aug 23

Made an appointment in the Spring to view their show room and Lauren and Andrew were very knowledgeable and answered all of my questions. Once the spa came in, they came to do the start up and explain all the features. The whole process went smooth and they had good prices. I would definitely recommend them if you're looking for a spa.

Ben Carlin

12:14 29 Jul 23

Both Lauren and Andrew were extremely knowledgeable and helpful. The Kevin who sold us the hot tub took his time and explained features not only of the one we were looking at but what would be a step up and the next tub down. We couldn't be happier with our choice. The delivery was right on time, they had it in place within 10 minutes. When looking into site prep I found out that they sell a product called a spa pad. Lucky of us they sell them too! It was a huge time saver. Thank you again.

Eric Wood

12:43 24 Jul 23

It’s clear Life’s Great takes pride in their product and what they do!Just one of a few moments that impressed us was when I told them I needed to see the “guts” of the spa to get a better feel for the quality as I’m a bit of a nuts and bolts person. They proudly removed the panels to show all the magic that makes these things work. The quality of the workmanship was evident.Additionally, any questions that came up, and I had a few, a personal response was received in very short order.As the past couple months have gone by since we bought our Master Spa 15D Trainer, we feel like we’ve made a friend at Life’s Great Spas.You can expect above and beyond service at Life’s Great Spas!

Annette

14:53 23 Jul 23

Best purchase! Thinking about a swim spa for years and finally bought one - I've used it every sunny day! Andrew and Lauren were great to work with - very helpful, answered all of our questions, and came to the house for delivery and set up. Will definitely continue to work with them!

Jenny Ortiz

18:02 19 Jun 23

My husband and I were in the market for a hot tub and came across Life's Great Spas. We went to there showroom and there was quite a selection. In truth we had gone a couple of times and each time Andrew and Lauren remembered us. They were very knowledgeable and extremely patient.We ordered our hot tub last Fall. We weren't ready to install until late Spring and they were alright with that.Now that we have had the spa for a few weeks we can honestly say it was well worth the wait! We have used it everyday since it's been installed. Installation was very quick. Andrew and Lauren came to the house the next day and showed us what we needed to know to start using the hot tub.We strongly recommend Life's Great Spas to anyone interested in buying one. The selection and more importantly the service is top notch!

Patrick Kane

14:44 12 May 23

One of the best purchases I've ever made! Both Lauren and Andrew were great and made the process simple. Use it every day...sometimes twice or more. If you're looking for a spa I would highly recommend Life's Great Spas.

Todd Crouse

17:06 11 Apr 23

We had a spa make it over 25 years from date of manufacture and loved it. It ended up having some issues I wasn’t willing to fix and we had some house modifications we wanted to make before buying another spa… 10 years later, we finally purchased (long build time on the house). I looked at multiple local dealers. Life’s Great Spas were better quality, better systems, and for the same price as the other dealers were selling for. We had a chlorine / bromide system before and the Sodium Bromide system they had (their “salt” system) is far superior, very little maintenance, and lower cost in the long run in comparison. Both Andrew and Lauren were personable, helpful, and more important to me, accessible and approachable with questions. Delivery went smoothly and setup was very easy. They took the time and both my wife and I are very pleased with this system and the company. Looking forward to a long relationship. Thank you very much!

nick rossi

13:24 01 Apr 23

We just purchased a spa from Lauren and Andrew and it was an amazing experience. Both are very knowledgeable about the spas and answer any questions you could have. Thats just the beginning of the customer service. The spa was delivered and they came right over and added the chemicals that were needed and put everything together for us and went through a whole rundown on the spa. Any questions that we have had before and since delivery we have received a response within minutes and without feeling like we are being a bother. Highly recommend life’s great spas!

Tim Eaton

23:07 02 Jan 23

I have had 3 hot tubs before the one I own now. What a difference this has been from Lauren and and Andrew helping me select what I wanted and the all the features. I looked at hot springs and owned one before I am glad I chose life’s Great. I recently lost power for 34 hours and the tub only lost 9 degreesTim

James Thompson

22:45 13 Dec 22

Lauren and Andrew were great! They walked us through the purchase and setup process. Thank you for making this Christmas season extra special for the Thompson family!

Nathan Hamilton

16:34 18 Nov 22

We worked with Lauren to pick out our spa. She didn't try to push us into anything but was right there to answer any questions we had. Everyone we interacted with from the showroom to the delivery crew were very easy going, professional, and friendly. We love our new spa and would recommend Life's Great Spas to anyone!

Jim Fairbanks

16:06 07 Nov 22

My new spa is awesome, these are Great people to deal with when purchasing your new hot tub! They also have great customer service and will help with any questions you may have after your purchase. They were thousands less than their Competitors. I would definitely recommend them.

Joellen Lampman

16:17 24 Oct 22

Our previous hot tub was a Soft Tub, which plugged into a regular outlet, so upgrading to a real hot tub was much more involved. Lauren was amazing at answering our questions and any issues that came up (which had nothing to do with Life's Great Spas, but with our electrician). Getting a chlorine free spa was high on my priority list and they delivered. The three person hydrotherapy spa is amazing. If you are looking for a hot tub, this is the place to go!

Brendan Rozell

15:05 23 Oct 22

Great people, easy to work with, no pressure to buy and extremely helpful! Hot tub is amazing!

Sylvia Ross

04:32 09 Sep 22

Great selection of hot tubs and swim spas at their showroom in Malta. We ended up going with a swim spa and couldn't be happy with it. Looking forward to using it all year round. Andrew and Lauren were super helpful in making sure that we choose the right spa for our family.

Jackie Zimmer

21:40 30 Aug 22

I couldn't be happier with my Life's Great Spa LG680. After months of researching, the quality, price and excellent services are unbeatable!! Lauren and Andrew answered all of my questions so promptly and thoroughly as I was a first time buyer and they continue to be available. Now I can just relax and say "Life's Great" ❣️ Thumbs up!!!!!!!

Susan Briddell

23:14 21 Jul 22

We recently purchased a beautiful hot tub from Lifes Great Spas.Lauren and Andrew were extremely knowledgeable in helping us make a perfect purchase.We couldn’t be happier- Thank You !!!

Gina Karshner

23:08 21 Jul 22

Visiting a friend in Wilton and was able to spend time in their wonderful Life’s Great Spas hot tub. Met one of the owners who was very accommodating and helpful.

Paula Traina

01:06 17 Jul 22

We recently purchased a spa from Lauren & Andrew. We have never owned one before and didn't know where to start. They were amazing to work with. They patiently explained all the options and features, including the pros & cons. Our delivery and installation went seamlessly. And they continue to help us with care and maintenance questions. I wouldn't consider doing business anywhere else. They offer full service with patience, attention to detail and excellent service.

Shelia Palmer

20:48 24 Jun 22

I’ve been looking around for a nice affordable hot tub for a while until I came across Life's Great Spas just outside of Saratoga Springs. It was the best purchase I’ve made in years! Lauren welcomed me in with a smile, answered all my questions with detail and ended up selling me a tub within a few minutes! Lauren and Andrew know their hot tubs! I 10/10 recommend buying from them.

Princess R

22:40 16 May 22

Based on our experience: Andrew and Lauren are wonderful to work with; they offer a no pressure consultation; they are truly knowledgeable; and they provide excellent customer service. So, if you are in the market for a hot tub/spa, we wholeheartedly recommend going to Life’s Great Spas. As a bonus, you get to support your neighbors/local businesses. Thank you Andrew and Lauren! We are happy with our salt spa/tub and we have enjoyed using it every chance we get!

Eric Hermance

22:53 16 Feb 22

Special Thanks To Andrew & Lauren For Our New Spa...They are the most friendly and nicest people no pressure on buying and very knowledgeable about the spas would definitely recommend them to who ever is looking for a new spa....Thanks Andrew & Lauren we look forward to our new spa....

Stefany McBrady

18:56 14 Dec 21

I highly recommend Life's Great Spas. The sales process was low pressure but informative, great communication from the owners, delivery was fast and simple, the spa is amazing. The owners even came out to check on us a few days after delivery to make sure everything was going well. Great spa purchasing experience.

Chuck Reinemann

15:43 30 Nov 21

Great Spa, competitive pricing and the best part --Pleasant people to work with. Highly recommend !!

Stephen Ziamandanis

19:52 24 Nov 21

Its so simple to deal with Andrew and Lauren who own the place. Plenty of different styles of tubs on display and in stock. I have already recommended LGS to several friends and relatives...WORTH THE TRIP. Thanks guys

Carlee Thwaits

23:51 03 Oct 21

We highly recommend purchasing a spa through Life’s Great Spas! The process has been so smooth! From going to the store to pick it out, to Lauren and Andrew holding our spa until we were ready for it! Once delivered, the start up process was made easy because of Lauren’s step by step YouTube videos and cheat sheets! We highly recommend Life’s Great Spas!!!

Nick S

23:22 20 Aug 21

We are in love with our new hot tub! Lauren and Andrew made the whole experience amazing! From finding the right one to delivery and set up this was truly a pleasurable experience! Thank you Lauren and Andrew it’s nice to see a business like this these days!

Bryan Woliner

01:43 03 Aug 21

Getting a new hot tub from Life’s Great was a fantastic experience! Andrew and Lauren were helpful and super patient, starting with our multiple visits to consider our options, and continuing through delivery and setup. We felt like we understood the options well, got a good hot tub for a fair price, and now we are loving it!

Shannon Dickinson

16:11 25 Jul 21

We absolutely love our new hot tub! And so does our daughter 😉 Lauren and Andrew have been nothing but a joy to work with. From helping us choose the perfect spa for our family, to teaching us how to use it, to staying open on a Saturday for an extra five minutes so I can get supplies…they have been wonderful! If you’re in the market for a spa or hot tub, make sure you check out Life’s Great Spas! You will not be disappointed!! Thank you, Andrew and Lauren!!

heidi hayes

19:16 17 Jul 21

Life’s Great Spa was such a wonderful experience. I’m a single mom and shopped around. Andrew and Lauren were knowledgeable, kind and supportive to me through the whole process. The cost was much lower than the other businesses I searched out and there was no salesy conversations. They really wanted to know my little family and help me make the best decision for me. The spa is amazing quality and beautiful!! We’re beyond pleased and would highly recommend life’s Great Spas!!

Sanchi M

16:45 10 Jul 21

Life's not so great. We recently bought a house that came with a spa from Life's Great and have been trying to get it up and running so that we can start enjoying the hot tub. We set up an appointment via email (because you can not speak to a human when you call their listed number), and they gave us a date for months later. The day comes, and we send an email to ask if someone can call us because we would like to know a timeframe as to when they will be arriving. Lauren emailed back saying we would need to be rescheduled due to bad weather the previous week causing them to run behind. Fine. I asked when could we be rescheduled, my husband also emailed to ask, and it's like pulling teeth with this company. Lauren basically replied that they will get to us when they get to us. It's been almost a month now and they still haven't given any concrete info as to when they can help us, despite multiple emails from us asking when they can come out. Completely unprofessional. We ended up calling another spa company that was able to send someone to provide a service cleaning, and even helped us figure out water testing and chemicals. I'd avoid Life's Great until they can get their customer service act together.

Courtney Powers

19:23 08 Jul 21

Great selection and even better customer service! We love our hot tub!

Mathew Christman

19:10 08 Jul 21

Andrew and Lauren are amazing to do business with. Very knowledgeable about their products. All aspects of the purchase and delivery were smooth. I would recommend looking at other hot tub places and then go visit Andrew and Lauren so you can compare the quality and the prices.

Lori Soderlind

14:10 30 Jun 21

I shopped around to find a spa in fall 2020. Inventory was limited and some shops left me feeling like I better buy the wrong thing fast or have nothing at all. Lauren and Andrew were so competent and helpful. The experience shopping their inventory was completely different from other dealers in the region. They ARE their business, so they are involved at every step and are very knowledgable. They helped me find the right tub for me--what, for example, a "plug and play" tub actually is and why that was going to be a big disappointment. I learned as I shopped and ended up with a great spa that brought joy to every day of winter. Eight months later they still answer my questions right away -- even helped me clean my filter when I brought it in to ask how to do it. I like the way they do business and am thoroughly satisfied.

Matt Callahan

17:26 02 Jun 21

We just LOVE our spa! The process to order and deliver was seamless! Lauren and Andrew explained every process and answered all of our questions. They continue to help out with all of our questions and needs. I give 5 stars and would highly recommend going with Life’s Great Spa’s for your next home spa! Here’s to lots of fun spa parties!!!

Sabrina Seeger

15:29 29 May 21

Bought a spa from them just about a year ago. Had a kerfuffle with a pressure switch and they were very responsive about getting out to us to take care of it. Thanks both for the hard work!

Leah Ascher

02:03 28 May 21

We had an amazing experience with Life’s Great Spas! We could not have asked for better - start to finish it was stress-free and fun. Every step of the process was easy and seamless. Lauren and Andrew are exceptionally personable and knowledgeable. Our many questions were answered in a detailed, timely manner. We got a gorgeous spa at a great price! Lauren and Andrew even gave us a thorough tutorial after delivery and patiently showed us everything we needed to know to care for our spa. They are awesome people and we highly recommend them! Thanks for everything, Lauren and Andrew!

Scott Sternberg

10:17 26 May 21

No other word to describe Andrew and Lauren other than AWESOME! The whole experience was and still is the best I’ve ever had purchasing anything! Andrew is tall like me so he knew exactly what I needed! They showed up unloaded the tub hooked it up filled it with water and showed me how to run it in no time at all!!! Any questions you Ask the answer promptly and with excellent knowledge of their product!I Will recommend them to anybody who asked me about a hot tub...

Courtney Seypura

15:01 13 May 21

If you are looking for a hot tub the only place you should go is Life’s Great Spas!! Lauren and Andrew were the most helpful people as I have never had a hot tub before. They were patient with my many questions and continue to be helpful with any questions I continue to have. Everything from the financing to the set up was so easy and we had no issues at all. Our hot tub was in stock so as soon as the area we wanted it placed, the hot tub was delivered and set up just 5 days later! I would highly highly recommend this company!

Josh Klein

19:38 12 May 21

Andrew and Lauren run their business the right way ... with candor, with commitment to their products, and with excellent customer service! Our family recently purchased a spa from Life's Great Spa's and Andrew and Lauren were with us through every steps of the process whether it be selection, ordering, installation, or ongoing spa care. Their responsiveness was second-to-none, they invested the time and effort required to get us comfortable with operating our new spa, and they were never put-off by our numerous questions or inquiries. Kudos on a job well done and on gaining another satisfied customer!

Michelle Krawiecki

21:45 02 May 21

We have had our hot tub for 8 months and are loving it!!! The experience with Lauren and Andrew was perfect; they went above and beyond to help us with the entire process. Would highly recommend Life’s Great Spas.

Cassandra Burkum

20:29 20 Apr 21

Lauren was great to communicate with. Even though things were tough during the pandemic, she was sure to keep us updated through it all. Delivery was great and smooth. They came on what seemed to be the hottest day in August and encountered a huge bees nest while drilling into the house to run the electric. The moved fast and diligently to get it up and running for us despite the challenges. Even after the fact she has been great returning emails on our questions!

Joelle Timms

00:23 14 Apr 21

I absolutely love this company and their team. Response times are quick and that's so important especially when a "user" error issue occurs! :) USE THIS COMPANY FOR YOUR SPA NEEDS. It is worth the drive to their Malta location...you will not be disappointed.

Cheri Hanley

15:47 06 Apr 21

Our hot tub is in!! Lauren and Andrew were the most amazing people to work with. With my numerous questions and emails, they were so gracious and helpful! They came and put our lift on for us and showed us how everything works. They were genuinely happy for us! After waiting almost 10 months for a hot tub from another company, we had our Life’s Great Spa in less than two weeks! Thank you so much, Andrew and Lauren... we are eternally grateful!

Melissa Reynolds

14:30 02 Apr 21

Lauren and Andrew are amazing! We knew we wanted a hot tub, but didn’t know exactly what we wanted. They answered all of our questions and explained everything so well. We have had our hot tub for a week now and absolutely LOVE it!!! We are so happy we went to Life’s Great Spas!!! From the minute we walked through their door, to set up at our home, our experience has been top notch! We highly recommend Andrew and Lauren and Life’s Great Spas!!!

Lynn Eckert

20:47 01 Apr 21

Lauren & Andrew are the best. I am so happy I bought my Hot Tub from them. They are very responsive whenever I have a question. I absolutely recommend if you are in the market for a hot tub to meet with Lauren & Andrew.

Gina Mancini

22:58 31 Mar 21

Lauren and Andrew were great to work with. From the education process, to the purchase, through in person set up and with the after installation questions they have been there every step of the way. We are enjoying our spa and highly recommend Life’s Great Spas.

Antonio Sousa

03:10 16 Feb 21

I purchased a swim spa from Life's Great Spa's, and I really don't have anything good to say about this company.They gave me absolutely no support when I reached out to them.They basically took my money and and I was on my own.

Barbara VanBuren

18:43 10 Feb 21

We would like to thank Andrew and Lauren for all of their help with purchasing our first hot tub. The personal assistance that you get from them instead of a large company was priceless. They gave recommendations for electricians, answered all of my e-mails in a timely manner, and even came to deliver the tub themselves and made sure everything was working properly and showed us how to use it. We have had our tub for two months now, and use it every single day! The hydrotherapy benefits are life changing for us, and really enjoy getting into it in the winter months. I encourage everyone to SHOP LOCAL and support these great people!

Jaclyn Grimaldi

21:49 30 Dec 20

My husband and I had a terrific experience working with Lauren and Andrew. They were friendly and helpfully answered all our questions. Lauren and Andrew were upfront about timing of the hot tub and kept in touch with us during the wait. They took care of the set-up and got us up and running in no time (and even circled back to us when we had a minor set up issue with an air locked pump, and had us back on track quickly). The hot tub itself is great; we use it almost everyday. The lights are a nice feature since we tend to use the hot tub after work, and the Bluetooth speakers provide a nice ambience. I highly recommend Life’s Great Spas.

Nicole Depasquale

00:35 30 Dec 20

My husband and I decided this summer we would invest in our very first hot tub. After shopping around we decided to go with Life’s Great Spa’s. Andrew and Lauren were so helpful throughout the entire process from choosing the Spa that was best suited for us to answering many questions even months after install. We are beyond thrilled with our Salt System Spa and we use it everyday. One of the best investments we have ever made. This is an excellent company to work with and I would recommend to anyone looking to buy a Spa.

Dj Sweet

17:06 22 Dec 20

Just bought a new tub had some issues with it they did not come and fix it and didnt respond and did not send a tech the spa whole saler came out and fixed the hot tub

Vicki Niles

15:56 21 Nov 20

Lauren and Andrew provided exceptional customer service. When we went to the show room in July they gave us an approximate September 25 delivery date, and delivered on that date! They went above and beyond to make sure that our hot tub was up and running. The hot tub is amazing and their design took into consideration everything that we were looking for. HIghly recommend Life's Great Spa's, you won't be disappointed!Tom and Vicki Niles

Keith Schenker

20:02 14 Nov 20

Life's Great Spas is more then great they are truly excellent!!!!If you are looking for a hot tub/swim spa look no further, Lauren & Andrew are true professionals and a pleasure to work with. They made our dreams of getting a hot tub come true quickly and made the process easy.Being a hospital employee during Covid 19 has been very stressful for my family so we started looking for a tub in August to at least enjoy fall/winter. We initially were looking at another spa dealer in the capital district and actually had placed a deposit and ordered our tub. We were continuously were promised our tub would arrive on such and such date, which it did not. Every time we had to call that spa dealer and ask what happened and were given a run around (they didn't even have the courtesy to call us and let us know in actuality they had no set date for our tub to arrive). In the end after being promised a delivery date of end Oct/Nov the tub never showed and once again I called this spa dealer in the capital district (didn't have the courtesy to even call me) and was then told with no apology it wouldn't be until April!!!!!We immediately asked for a refund of our deposit and began to look elsewhere. My wife found Life's Great Spas online and we called Lauren who got us in for one on one consultation immediately at the store in Malta. Lauren and Andrew were fantastic with answering all of our questions and assured us we would get a tub within just a few weeks. We also wound up paying the same amount of money and getting a significantly higher quality tub with way features.Just a few weeks after that meeting, sure enough Lauren contacted me with a delivery date as promised and my tub was delivered in perfect condition and on time. Lauren & Andrew came to my house and delivered the tub themselves and took the time to review operations/maintenance in great detail. They really care about their business and their customers. I told Lauren everything happens for a reason and in the end I am so happy we did not go with the other place in the capital district. Lastly they had a recommendation for fantastic electrician John Bardin that works with them and he was able to handle all the electrical hookups at much more reasonable rate then any other quote we received.If you are looking for a fantastic tub, at the best price and the personal touch of people who really care about their customers and business go to Life's Great Spas. You will not regret it.Thanks Lauren & Andrew for making our dreams come true and helping to take some of the stress away this year. Forever grateful.

Heather Brenenstuhl

18:42 05 Nov 20

Great customer service!

Robert Boss

12:33 24 Oct 20

Lauren and Andrew have been great to work with! From order to delivery as well as questions after having the tub a few weeks our experience has been phenomenal! Life’s Greats Spa are high quality spas! We would 100% recommend Life’s Great Spas to anyone. ⭐️⭐️⭐️⭐️⭐️

Brian Slater

01:35 23 Oct 20

I'm a first time hot tub owner, and I have to say these two are great people. I've had a few small problems which were my fault, but they quickly responded to me to help me fix them. Last week my one pump stopped working after I sent a text to inquire about it, they came the very next day to fix it. If your looking to purchase a spa or hot tub this is the place to go and the up keep is minimal.They are professional and helpful and know there products.

Stephanie Hodgson

15:12 22 Oct 20

Lauren and Andrew were so easy and wonderful to work with. From the sales process to install, they were honest and forthcoming. We love the hot tub and how it feels like we are on vacation in our own backyard. I would highly recommend anyone to business with them.

Matthew Potter

13:54 19 Oct 20

After visiting several different spa companies in the area we ended up at the Life's Great showroom in Malta. From the moment we stepped in the buying experience was different.First, it wasn't a tent in a parking lot with salesmen and saleswomen brought in from outside the area to get you to buy today. In fact, there were no high pressure sales tactics at all. As first time buyers, Andrew took the time to educate us on the features and benefits of the different spa brands they sell as well as point out the differences in the quality of the competing brands by showing us the recent spas they replaced at customer's homes.We were pleased to find a Life's Great spa with the perfect combination of features we wanted and the ordering process was seamless. We chose the model, shell color, cabinet color, paid a deposit, and were provided an estimate of when it would be delivered.While waiting for the delivery, Lauren kept us updated on the order status and helped answer any questions asked, including questions about the wiring for the spa.On the day of delivery Lauren stayed in constant contact with us to be sure we knew when to expect their arrival. Lauren and Andrew arrived as scheduled and went to work immediately moving the spa to the exact spot we wanted and set up the cover lifter, connected the electrical components, filled it with water, etc. They additionally provided us with a box of the balancing and stabilizing mixtures, pointed out the spa components, and answered every question we had. Besides printed guides, Lauren forwarded along some quick tips and tricks which made the rest of the startup process a breeze.I had one follow-up question the next day and they responded right away. This is the best part about working with Andrew and Lauren at Life's Great - knowing that they are always quick to answer any questions, even after the purchase. I cannot say enough about what a great experience it has been!

James Miller

19:27 16 Oct 20

Listen to my needs. Did not try to upsell

David Cheney

19:19 13 Oct 20

Wonderful folks, always very helpful and pleasent.I am very pleased with my hot tub I purchased there.Dave C.

Jessica Hume

18:33 13 Oct 20

Friendly, knowledgeable and great people to work with. From the time you purchase a hot tub to being fully engaged in helping manage the hot tub throughout the course of owning the tub. Highly recommend.

Tara Flemming

18:09 11 Oct 20

Stop looking at spas elsewhere and Talk to Lauren at Life's Great . Lauren was so friendly and helped us with our Spa purchase without any pressure. We purchased at beginning of April during the start of the shutdown. they accommodated us on FaceTime , multiple times . Although our delivery was scheduled for June it arrived in July , they kept us up to date on the delays and we appreciated it. Lauren answers any questions we have on our spa no matter how silly(including the secret blue tooth stereo code). We are working from home and use our new spa daily. Best investment we have made in a while!

april parker

23:05 23 Sep 20

We are so excited to be able to use our new hot tub!! Lauren & Andrew have been so helpful in the whole process from deciding which model to buy...to the set up ...to communication afterwards.Buying a hot tub was new for us so we weren’t quite sure what we were getting into but they have made the process super easy !! Lauren has been there to answer ANY questions via text ,email ,or telephone calls! “And I always have questions Bahahaha) We couldn’t be happier and everyone who’s been in it LOVES it .. We even have friends who said they would never own one who are now considering the idea of a salt water hot tub 👏 THANK YOU guys for being truly done to earth friendly and not being those pushy sales people !!

Matthew Holcomb

21:25 14 Sep 20

Lauren and Andrew couldn’t have been better to work with all my wife and I can say is WOW!!! They were amazing start to finish we had been many places before stopping at there show room in Malta looking for not only sales but service also to back it up the only downfall we have is we can only give a five star review we would definitely go with a 10 star if possible if anyone ever had a question ask we would gladly tell our story!!!! Thanks again life’s great spas!!!!

Ashley Walke

14:04 03 Sep 20

If you are thinking about purchasing a spa please go see Lauren and Andrew at Life's Great Spas! My husband and I purchased our first spa from them just over a month ago. Honestly, we love it! From the moment I walked into their location in Malta to delivery day all my questions have been answered. They were very knowledgeable and easy to talk to. The service has been excellent. I was impressed how they delivered our spa and had it all set for us by the time they were ready to leave. They made the process very easy and have been great answering my questions on maintenance. The spa has really helped with soreness post workout and is just relaxing! It has honestly helped resolve my knee pain as well! I highly recommend checking out Life's Great Spas!

Kyle Ray

13:17 01 Sep 20

Lauren and Andrew are great! They were upfront and honest with COVID expectations and did and awesome job answering questions. I was stunned to see how busy they were and they helped my wife and I understand the spa and didn’t rush us at all. From doing the entire process (buying, stocking, selling, delivering, and set up) all by themselves during this time, I wouldn’t want to do business with anyone else. They even asked for us to send pictures of the electrical and could tell we would need some new electrical set up and recommended an electrician to help us with that. Oh shocker, he was awesome too! Thank you for all the help getting this done all by yourselves!

Danielle Engelhardt

20:35 20 Aug 20

Early May 2020, we decided summer fun looked bleak with COVID running rampant. We decided we would get a hot tub to make up for it. Saw Life's Great Spas ad on Facebook and sent a message. I received swift, informative back and forth with the owner. She was well informed and professional. We quickly set up an appointment to view their showroom. When we got there, they were courteous and, again, informative. however, they were not pushy. They let us look around, asked if we had questions, what we were looking for, specs and gizmos we desired and pointed us to what fit the part. Gave us time to climb in and feel it out, to talk amongst ourselves about it. Answered passing questions with ease. We decided on the one we wanted, paperwork was short and simple. Financing was a breeze. Delivery was less than 2 weeks later. The owners themselves came out delivered, installed, set up and got running our new spa. All the while explaining each step. Our spa purchase included the spa, the lid, lid lift assist bar, steps, 2 booster seats (they were on back order), all the chemicals needed and their white glove delivery and installation and training.It was a wonderful experience for the purchase of a wonderful product!

Laura Gillis

01:38 06 Aug 20

The owners Lauren and Andrew have provided excellent customer service. Great experience, love our hot tub! Highly recommended!!

Jerry Palladino

18:46 11 Jul 20

Marie Locke

19:52 29 Jun 20

These guys were great to work with. They made my husband's dream of wanting a spa come true. Lauren was so helpful with making sure we got everything on our wishlist for our spa and at a reasonable price and Andrew did a seamless job delivering it to us. It has all the bells and whistles. Our spa is absolutely gorgeous and the whole family is enjoying it! five stars!!!⭐⭐⭐⭐⭐

Aimee Fox

22:11 17 Jun 20

Jeffrey Guthrie

19:53 09 Jun 20

We love our Hot Tub, We Love Life's Great, and Lauren and Andrew were positively the best to deal with. We have nothing but wonderful things to say about our experience with this company. From the second that we walked into the store having no idea what we had in mind to the delivery of the tub, Lauren and Andrew were there every step of the way. We plan to recommend to all our friends and family. Many thanks, Jeff and Bev

Penny Finch

14:56 02 May 20

We love our salt water Hot tub it is a theraputic and it really feels good when you have had a hard days work Lauren and Andrew are really great people and are there to help with any questions you have. We highly recommend Life's Great Spa's

Heather March

23:32 26 Apr 20

We had a great spa buying experience!! The showroom had several tubs to look at and was very spacious and clean!! There were several spas full and running so we could feel the pressure and see it bubble. We were able to find the perfect one for us!! Thank you Lauren and Andrew for being so friendly and making us feel welcome!!

kris march

23:18 26 Apr 20

Lauren and Andrew were fantastic. They didn’t hover and try to sell us something that was out of our price range. I’m very cautious when buying something of this magnitude but they made the whole process easy and enjoyable. We highly recommend them!!!! Great prices and even better service. Thanks guys!!

Christie Dickinson

22:57 23 Apr 20

My husband and I had our eye on a hot tub after attending a show last year. We knew we needed more money than we had saved. When we thought we had enough, we started our search. After visiting two other dealers, we instantly knew we would purchase a Life’s Great Spa. The spas come with everything you could hope for and need(lights, speakers, soft tissue jets etc) and Lauren and her husband were extremely knowledgeable, very straightforward and easy to work with. We originally had set up for ours to be delivered in one week and my husband is extremely impatient and we had it three days later. We have used it every day since and Lauren is always available for any questions we have had along the way. 100% recommend!

Dana Echelberger

01:13 22 Apr 20

We are beyond pleased with our purchase from this outstanding company! Working with Lauren and Andrew was a great experience and I felt that they went above and beyond my expectations to address my questions and concerns. The communication and customer service were perfect when we purchased the spa in the Fall and continues to be so when I have questions months after the delivery. For a great quality product and exceptional customer service, I couldn't recommend Life's Great enough!

Jill Marr

23:26 16 Apr 20

I cant say enough about Lauren and Andrew. They are very friendly and knowledgeable of their spas. They are very quick to response. We highly recommend Life's Great Spas. Thanks again for all you do. We are extremely happy with our spa and the service you have provided.

Alyssa Keegan

01:16 10 Apr 20

We painlessly bought our spa a few weeks ago from Lauren and Andrew. They did not try to upsell us and worked within our budget to put us in a beautiful unit. We patiently had to wait for our snow to melt for delivery but this duo was right on top of everything as soon as it was clear. From delivery to service to answering questions instantly from home, we have been well taken care of and know we will enjoy this purchase for years to come! Highly recommend!

eric crowningshield

21:17 05 Apr 20

Andrew and Lauren are amazing people with an amazing product!!! I wish I could rate 6 because that’s what they deserve!! So happy with our hot tub and any questions I’ve had after it was delivered and setup they respond right away!! Best costumer service and they make you feel like family!! Thanks guys we love it!!!!!!

Seann Reardon

17:50 23 Mar 20

We met Lauren at a local fair in October while looking at their spas. She answered all of our questions and a week later we bought a spa from them. We are now 4 months in and couldn't be happier with our choice. Lauren and Andrew delivered the spa themselves and helped with the original set up. They have been readily available for any questions we've had since. Most of those questions were early on since the spa basically maintains itself, but we were fairly new at this especially the in.clear system. I would recommend buying from Life's Great Spas. Lauren and Andrew are very knowledgeable about their industry and more importantly have fantastic customer service. Thanks guys. Keep up the good work!

Mary Beckmann

20:23 21 Mar 20

I can’t say enough regarding Andrew and Lauren’s customer service. It’s the best! You speak directly to them, not given the brush off and they respond to any question, concern, or need. I’d recommend them to anyone and buy from them in the future!

Melissa May

17:11 12 Mar 20

My husband and I purchased our first hot tub at a local home show. Our lead time was 2-3 weeks and they were right on track. Andrew and Lauren are extremely knowledgeable and are very easy to work with. They delivered our spa today and can’t wait to start using it!! Thank you Life’s Great Spas!!

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